Frequently Asked Questions

Welcome to Shop Teeta! We're so happy you're here. If you don't see the answer you're looking for, please contact us at hello@shopteeta.com.

Where is Shop Teeta located?

Shop Teeta is an online children's boutique based in Austin, Texas. We ship nationwide from our warehouse in Austin. https://shopteeta.com/pages/store-locator  

Can I shop Shop Teeta in person?

While we don't have our own retail storefront, Shop Teeta is carried in many children's boutiques across the United States. If you're looking for a retailer near you, please find our retailer list here.  

How long does shipping take?

Orders typically ship within 2–3 business days. Once your order ships, you'll receive a tracking email so you can follow your package.

Please note that processing times may be slightly longer during holidays, sales, or new collection launches.

How do I track my order?

Once your order ships, you'll receive an email with your tracking information. If you haven't received a tracking email after 3 business days, please contact us at hello@shopteeta.com.

What is your return policy?

We gladly accept returns on eligible merchandise within 14 days of the delivery date, please contact us at hello@shopteeta.com.

To qualify for a return:

• Items must be unworn, unwashed, and in their original condition.
• All original tags must still be attached.
• Your return must be postmarked within 14 days of delivery.

SALE ITEMS ARE FINAL SALE

Are there any items that cannot be returned?

Yes. The following items are final sale:

• Personalized or monogrammed items
• Sale or clearance merchandise
• Gift cards

Who pays for return shipping?

Customers are responsible for return shipping costs. We can provide a shipping label for $7.00, please contact us at hello@shopteeta.com.

Please send returns to:

Shop Teeta
4202 Spicewood Springs Road, Suite 209
Austin, TX 78759

We recommend using a trackable shipping service, as Shop Teeta is not responsible for lost return packages.

How long does it take to receive my refund?

Once your return has been received and inspected, refunds are processed back to your original payment method within 5–10 business days.

Please note that your bank or credit card company may require additional processing time.

Can I exchange an item?

At this time, we recommend placing a new order for the item you'd like and returning the original item if it qualifies under our return policy.

If you need assistance, please email hello@shopteeta.com before placing your new order.

SALE ITEMS ARE FINAL SALE

What if my order arrives damaged or incorrect?

We're so sorry! Please email hello@shopteeta.com within 3 days of delivery and include:

• Your order number
• Photos of the item(s)
• A brief description of the issue

We'll work quickly to make it right.

Do you restock sold-out items?

Some of our favorite styles are restocked, but most collections are produced in limited quantities. If a style is sold out, we recommend signing up for restock notifications on the product page when available.

How do I know what size to order?

 If you're unsure which size is best, we're happy to help! Email us at hello@shopteeta.com before placing your order.

Do you offer gift cards?

Yes! Digital gift cards are available and make the perfect gift for birthdays, holidays, and baby showers.

Do you offer wholesale?

Yes! Shop Teeta is proud to partner with children's boutiques across the country.

If you're interested in carrying Shop Teeta, please visit our Wholesale page or contact us at wholesale@shopteeta.com for more information.

Still have questions?

We're always happy to help!

Email: hello@shopteeta.com

We typically respond within 1–2 business days.